Shipping Policy
Last updated: April 8, 2026
We ship pharmaceutical products, OTC medicines, healthcare devices and dental supplies across India using trusted logistics partners. Read below for delivery timelines, free shipping details and special handling rules.
Free Shipping
On all orders ₹500 and above
Next-Day Metro
Order before 2 PM for same-day dispatch
Secure Packaging
Tamper-proof, eco-friendly boxes
500+ Cities
Pan-India delivery coverage
1. Shipping Charges
| Order Value | Shipping Charge | Note |
|---|---|---|
| ₹500 and above | FREE | Applicable on all standard deliveries |
| Below ₹500 | ₹60 flat | Standard courier charge |
| Cold-chain items (any value) | ₹80–₹150 extra | Temperature-controlled packaging surcharge |
| Express / Priority delivery | ₹150 extra | Available at checkout for select pincodes |
2. Delivery Timelines
Timelines are counted from the date of dispatch (not order placement). Orders placed before 2:00 PM IST on business days are typically dispatched the same day.
Metro Cities
Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad
Next-day deliveryTier-1 Cities
Jaipur, Surat, Lucknow, Kanpur, Nagpur, Visakhapatnam, Bhopal
1–2 business daysTier-2 Cities
Indore, Vadodara, Ludhiana, Agra, Patna, Coimbatore, Kochi
2–4 business daysRemote / Rural Areas
All other pincodes served by courier network
4–7 business days⚠️ Delivery timelines are estimated and may be affected by public holidays, weather events, or courier disruptions. MedHeal is not liable for delays caused by third-party logistics partners.
3. Prescription (Rx) Medicines
Important — Rx orders cannot be dispatched until a valid prescription is verified.
- Upload a valid doctor's prescription during checkout.
- Our pharmacist team verifies prescriptions within 2–4 hours on business days.
- Dispatch occurs only after prescription approval — delivery timelines begin from this point.
- Schedule H, H1 and X drugs are dispensed strictly per CDSCO regulations.
4. Cold-Chain & Temperature-Sensitive Products
Certain medicines (insulin, vaccines, certain eye drops, biologics) and dental materials (local anaesthetics, certain composites) require temperature-controlled shipping between 2°C–8°C.
- Packed in validated cold-chain boxes with gel ice packs for 48-hour temperature maintenance.
- Shipped via cold-chain certified courier partners only.
- Not available for remote pincodes without cold-chain network coverage.
- A cold-chain surcharge of ₹80–₹150 applies regardless of order value.
- Delivery confirmation call made before final handover.
5. Order Tracking
Once your order is dispatched, a tracking link is sent via SMS and email. You can also track from your account dashboard under My Orders.
Order Placed
You receive an order confirmation email immediately.
Order Processing
Our warehouse team picks and packs your items.
Dispatched
AWB / tracking link sent via SMS and email.
Out for Delivery
Courier notifies you on the morning of delivery.
Delivered
Confirmation SMS sent. Leave a review!
6. Damaged or Lost Shipments
- If your package arrives damaged or tampered, do not accept it — reject the delivery and contact us within 24 hours.
- If your package is lost in transit, we will initiate a courier investigation within 48 hours and arrange a replacement or full refund.
- Photo / video evidence of damaged packaging helps us resolve claims faster.
- Contact: support@medhealpharmacy.com or WhatsApp +91-XXXXXXXXXX.
Need help with your delivery?
Email: medhealpharmacy@gmail.com
WhatsApp: +91-77999 83330 (9 AM – 7 PM, Mon–Sat)
Address: INSIGNIA, Kothapet, Hyderabad, Telangana 500102