Return & Refund Policy
Last updated: April 8, 2026
We want you to be completely satisfied with every purchase. If something is not right, we'll make it right — quickly and without hassle. Please read our policy carefully as some categories (especially Rx medicines) have regulatory restrictions.
7-Day Returns
For eligible sealed products after delivery
48-Hour Defect Report
Report damaged/wrong items within 48 hours
Free Pickup
We arrange free return pickup for defective items
7-Day Refund
Refunds processed within 7 business days
1. Return Window
You may initiate a return for eligible products within 7 calendar days of the delivery date. Products must be in their original, unopened and undamaged condition with all original packaging, labels and accessories intact.
Items eligible for return:
- Sealed OTC (over-the-counter) medicines with intact packaging
- Dental materials in original, unopened condition
- Healthcare devices (BP monitors, glucometers) in original box with all accessories
- Ayurvedic / herbal products in sealed condition
- Vitamins and supplements (sealed and unexpired)
2. Non-Returnable Items
For patient safety and regulatory compliance, the following items cannot be returned:
- Opened or used medicines of any category
- Prescription (Rx) medicines — Schedule H, H1, and X drugs once dispensed
- Temperature-sensitive products (insulin, vaccines, cold-chain medicines) once delivered
- Perishable items (e.g., probiotic sachets, certain dental materials with short shelf life)
- Products purchased during clearance / final-sale promotions
- Products damaged due to improper storage by the customer
- Partial pack returns (e.g., half a strip of tablets)
3. Defective, Damaged or Wrong Items
If you receive a defective, damaged or incorrect product, report it within 48 hours of deliverywith photo or video evidence. We will:
📦
Arrange Free Pickup
We schedule a free return courier pickup at your address.
🔄
Send Replacement
Replacement dispatched within 1–2 business days after pickup.
💳
Full Refund Option
If unavailable, a full refund is issued within 7 business days.
4. How to Initiate a Return
Log in to your MedHeal account and go to My Orders.
Select the order and click 'Return / Report Issue'.
Choose the reason and upload photos if the item is damaged or wrong.
Submit the request. Our team will review within 24 hours.
If approved, a return courier will be arranged (for defective items) or you drop the package at a designated courier point.
Once the item is received and inspected, refund or replacement is processed within 7 business days.
5. Refund Timeline
| Payment Method | Refund Timeline | Credited To |
|---|---|---|
| UPI / Net Banking | 3–5 business days | Original payment source |
| Credit / Debit Card | 5–7 business days | Original card (depends on bank) |
| Wallet / MedHeal Credits | 24–48 hours | MedHeal Wallet for instant use |
| Cash on Delivery (COD) | 5–7 business days | Bank account via NEFT |
Need to return something?
Contact our support team and we'll walk you through the process.
Email: medhealpharmacy@gmail.com
WhatsApp: +91-77999 83330 (9 AM – 7 PM, Mon–Sat)